WHAT CAN DO WHEN I RECEIVED A DEFECTIVE / WRONG PRODUCT?We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at email@example.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. Only ONE discount code may be applied per order. This applies to Free Shipping discount codes.
MAY I REUSE MY DISCOUNT CODE?
WHEN WILL MY ORDER BE SHIPPED?
Due to complications regarding the COVID-19 virus and social distancing practices, orders may take 7-18 business days to process and ship. If your order takes more than 3 weeks to ship, you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
For international shipping please allow an additional 7-18 business days. Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event, you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
AL AMEER WATCHES, WILL NOT BE HELD LIABLE FOR any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we cannot make any changes.
DELIVERY FAILED,WHAT SHOULD I DO?
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?
Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.
How do I check the status of my order?
You will receive email notifications. You may also track your order status on our order tracking page.
What should I do if the tracking number I receive is not working?
If you are having tracking issues please contact us at firstname.lastname@example.org.
What should I do if I receive a damaged item?
Please contact us at Customer Support.